FAQ's

Q: HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

A: STANDARD ORDER PROCESSING TAKES 24-48 HOURS BEFORE SHIPPING. SPECIAL EDITION ORDERS MAY TAKE UP TO TWO WEEKS TO PROCESS.

Q: WHY IS THERE A PROCESSING TIME ON MY ORDER?

A: THERE IS A PROCESSING TIME ON YOUR ORDER FOR A FEW REASONS:

• TO ENSURE ACCURACY. WE WANT TO MAKE SURE THAT YOUR ORDER IS PROCESSED CORRECTLY AND THAT YOU RECEIVE THE ITEMS YOU ORDERED. THIS INCLUDES VERIFYING YOUR PAYMENT INFORMATION, CHECKING STOCK LEVELS, AND PICKING AND PACKING YOUR ITEMS.
• TO MINIMIZE ERRORS. PROCESSING TIME HELPS US TO AVOID ERRORS SUCH AS SHIPPING THE WRONG ITEMS OR SENDING INCOMPLETE ORDERS.IN ADDITION TO THESE REASONS, PROCESSING TIME ALSO HELPS US TO KEEP COSTS LOW BY REDUCING THE NUMBER OF BANK FEES WE INCUR. WHEN A CUSTOMER MAKES A CHANGE TO AN ORDER AFTER IT HAS SHIPPED, WE OFTEN HAVE TO PAY A FEE TO THE BANK TO REVERSE THE ORIGINAL TRANSACTION AND PROCESS A NEW ONE. BY HAVING A PROCESSING TIME, WE CAN GIVE CUSTOMERS A CHANCE TO REVIEW THEIR ORDER AND MAKE ANY NECESSARY CHANGES BEFORE IT IS SHIPPED. THIS HELPS TO REDUCE THE NUMBER OF TIMES WE HAVE TO REVERSE AND REPROCESS TRANSACTIONS, WHICH SAVES US MONEY ON BANK FEES.

WE UNDERSTAND THAT YOU MAY BE EAGER TO RECEIVE YOUR ORDER AS QUICKLY AS POSSIBLE. HOWEVER, WE HOPE YOU UNDERSTAND THE IMPORTANCE OF PROCESSING TIME IN ENSURING THAT YOUR ORDER IS PROCESSED CORRECTLY AND EFFICIENTLY. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING.

Q: WHAT ARE YOUR SHIPPING RATES?

A: WE OFFER FREE STANDARD GROUND SHIPPING ON ALL ORDERS OVER $100. FOR ORDERS UNDER $100, SHIPPING CAN VARY FROM $3.15 AND UP.

Q: WHAT IS YOUR RETURN POLICY?

A: WE ACCEPT RETURNS WITHIN 30 DAYS OF PURCHASE. ITEMS MUST BE IN NEW AND UNWORN CONDITION TO BE ELIGIBLE FOR A RETURN.

Q: HOW DO I CANCEL MY ORDER?

A: YOU CAN CANCEL YOUR ORDER BY CONTACTING CUSTOMER SERVICE WITHIN 24 HOURS OF PLACING YOUR ORDER. AFTER 24 HOURS, YOUR ORDER MAY HAVE ALREADY BEEN PROCESSED AND CANNOT BE CANCELED.

Q: HOW DO I TRACK MY ORDER?

A: ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH A TRACKING NUMBER. YOU CAN USE THIS TRACKING NUMBER TO TRACK THE STATUS OF YOUR ORDER ON THE CARRIER’S WEBSITE.

Q: WHAT IF I HAVE A PROBLEM WITH MY ORDER?

A: IF YOU HAVE A PROBLEM WITH YOUR ORDER, PLEASE CONTACT CUSTOMER SERVICE. WE WILL DO OUR BEST TO RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE. YOU CAN ALSO MANAGE YOUR ORDER WHEN YOU CREATE AN ACCOUNT.

ADDITIONAL FAQS:

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?

A: WE ACCEPT ALL MAJOR CREDIT CARDS, AND HAVE FLEX PAYMENT OPTIONS FOR CUSTOMERS WHO QUALIFY WITH OUR PAYMENT PARTNERS.

Q: DO YOU SHIP INTERNATIONALLY?

A: YES, WE SHIP INTERNATIONALLY. HOWEVER, PLEASE BE AWARE THAT INTERNATIONAL SHIPPING RATES AND DELIVERY TIMES MAY VARY.

Q: WHAT IS YOUR SIZING CHART?

A: YOU CAN FIND OUR SIZING CHART ON OUR WEBSITE WHICH IS VISIBLE IN A MAJORITY OF ALL OUR PRODUCT PAGES.

Q: HOW DO I CARE FOR MY CLOTHES?

A: PLEASE FOLLOW THE CARE INSTRUCTIONS ON THE LABEL OF YOUR CLOTHES.

WE HOPE THIS FAQ PAGE HAS ANSWERED YOUR QUESTIONS. IF YOU HAVE ANY OTHER QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT CUSTOMER SERVICE.